Refund policy

RETURN & REFUND POLICY

We want you to be happy with your purchase from Midnight Vella.

RETURNS

We accept return requests within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

To request a return, please contact us before sending your item back. Returns sent without prior approval may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible. Please include your order number and photos of the item so we can help resolve the issue.

NON-RETURNABLE ITEMS

For health, hygiene, and safety reasons, certain personal-care, grooming, beauty, and pet hygiene products may not be eligible for return once opened or used.

Items marked final sale and gift cards are also non-returnable.

RETURN SHIPPING

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

REFUNDS

Once your approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

ORDER CANCELLATIONS

Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment, we may not be able to cancel or modify it.

Please contact Midnight Vella with any questions regarding your order or return.